This is an English translation provided for convenience. The Korean version is the legally binding version.
1. Personal Information We Collect
| Category | Items |
|---|---|
| Required | Email address (magic-link login) |
| Service use | Resume input data (work history, education, summary, job description, etc.) |
| Payment | Payment processing information (payer name, contact number, email, payment method details). Domestic payments are consigned to NHN KCP; we do not store original payment details such as card numbers. |
| Interview answer analysis | Voice data (deleted immediately after transcription; not stored) |
| Consulting | Booking details (date, duration) and 1:1 chat contents, visible to the expert assigned to that booking. Resumes or other materials are shared only if you send them in the chat. |
2. Purpose of Collecting Personal Information
- Providing the service and managing members
- Generating AI resumes, cover letters, and interview questions
- Processing payments and issuing receipts
- Responding to customer inquiries
- Providing and running expert 1:1 consulting
3. Retention Period for Personal Information
- Member information: destroyed immediately upon account withdrawal
- Payment records: retained for 5 years pursuant to Article 6 of the Act on Consumer Protection in Electronic Commerce, etc.
- Voice data: deleted immediately after transcription is complete (not stored)
- Consulting bookings and chat records: retained for 5 years under Article 6 of the Act on Consumer Protection in Electronic Commerce
4. Consignment of Personal Information Processing
To provide the service and payment features, we consign personal information processing tasks as set out below. Pursuant to Article 26 of the Personal Information Protection Act, our consignment agreements include provisions on the safe management of personal information.
| Processor | Consigned task |
|---|---|
| Anthropic | Generating AI resume, cover letter, and interview content |
| OpenAI | Whisper voice transcription (voice not stored), interview question voice synthesis |
| Supabase | Storing member information and resume data |
| NHN KCP | Providing the payment window and electronic payment processing, including card authorization and cancellation |
| Resend | Sending emails (receipts, etc.) |
| Vercel | Service hosting |
| ElevenLabs | Running live voice interviews and synthesizing interview question voices (voice recordings not stored) |
| Sentry | Diagnosing service errors (personal information such as email addresses is removed before sending) |
| Upstash | Rate limiting to block excessive requests (by IP address) |
| Consulting experts (under contract with the Company) | Delivering expert 1:1 consulting (limited to that booking’s details and chat contents) |
5. Your Rights
You may at any time request to view, correct, or delete your personal information, or to suspend its processing. Requests are received by email at customer support (business@getoffermate.com) and are handled within 5 business days.
6. Cookies and Similar Technologies
We use cookies and similar browser storage to provide the service. A cookie is a small piece of information a website sends to your browser and is stored on your device.
| Purpose | Information stored or collected |
|---|---|
| Keeping you signed in | Sign-in status information (authentication cookies) |
| Convenience | Resumes in progress and display settings (theme, etc.) — kept only in your device's browser storage. |
| Showing the page in your chosen language | Display language setting (site_lang cookie). Our server uses it to send you to the page in your chosen language when you arrive at an address without a language. Kept for 1 year. |
| Service improvement | How you arrived (e.g., ad campaign codes) and feature usage, grouped under a random identifier that is cleared when you close the browser. |
| Error diagnosis | When an error occurs, the error details and browser information (personal information such as email addresses is removed before sending). |
| Measuring ad performance | Behavioral information described in Section 7 |
You can refuse or delete cookies in your browser settings (e.g., Chrome: Settings > Privacy and security; Safari: Settings > Privacy). If you refuse the cookies needed to keep you signed in, features that require signing in will not be available.
7. Collection, Use, Provision and Refusal of Behavioral Information
To measure ad performance and provide interest-based online advertising, we allow the following advertising companies to collect and process behavioral information while you use our website.
| Item | Details |
|---|---|
| Advertising companies | Meta Platforms, Inc. (USA) — Meta Pixel / NAVER Corporation — NAVER Search Ads conversion tracking |
| How it is collected | Collected and sent automatically when you visit the website or sign up or make a payment |
| Information collected | Addresses of the page visited and the previous page, time of visit, whether sign-up, checkout start and payment were completed, payment amount, currency and product type, browser and device information, IP address, and advertising cookies |
| Purpose | Measuring ad performance and providing interest-based online advertising |
| Retention period | Governed by each advertising company's privacy policy. We do not store this information separately. |
- We send only the minimum behavioral information needed for interest-based advertising. Your name, email, phone number, resume and interview content, and the companies and roles you enter are never sent to advertising companies, and no information is sent to them on screens whose page address contains values you entered.
- We do not collect behavioral information for interest-based advertising from children we know to be under 14, and we do not show interest-based ads to them.
- You can refuse interest-based advertising by refusing or deleting cookies in your browser (see Section 6) or through settings offered by each advertising company, such as Meta's Ad Preferences. Refusing does not limit your use of the service.
- For questions, to exercise your right to refuse, or to report harm related to behavioral information, please contact the Privacy Officer in Section 9.
8. International Transfers of Personal Information
To provide the service (perform our contract with you) and measure ad performance, we transfer personal information abroad (consignment, storage and provision) as follows, in accordance with Article 28-8 of the Korean Personal Information Protection Act. The country shown is where the recipient is located; actual server locations may differ depending on each company's cloud regions.
| Recipient (country) | Information transferred | Purpose |
|---|---|---|
| Anthropic (USA) Privacy contact | Text you enter such as resumes, personal statements and job postings; interview answers | Generating AI resumes, cover letters and interview questions; analyzing answers |
| OpenAI (USA) Privacy contact | Interview answer audio; interview question text | Speech transcription (audio not stored); interview question voice synthesis |
| ElevenLabs (USA) Privacy contact | Audio and conversation content of live voice interviews; interview question text | Running live voice interviews; interview question voice synthesis |
| Supabase (USA) Privacy contact | Email address; service data such as resumes and interview records; payment records | Storing member information and service data |
| Vercel (USA) Privacy contact | Access logs (IP address, etc.); data exchanged while using the service | Service hosting |
| Resend (USA) Privacy contact | Email address; content of emails sent (sign-in links, receipts, etc.) | Sending emails |
| Sentry (USA) Privacy contact | Error details; browser and device information (email addresses etc. removed before sending) | Diagnosing and fixing service errors |
| Upstash (USA) Privacy contact | IP address | Blocking excessive requests (rate limiting) |
| Meta Platforms, Inc. (USA) Privacy contact | Behavioral information described in Section 7 | Measuring ad performance; interest-based online advertising |
- Timing and method: sent as needed over encrypted connections (HTTPS) when you use the service.
- Retention: kept until the purpose of the transfer is achieved, you delete your account, or the consignment contract ends; where a company keeps information for a separate period under applicable law or its own policy, that period applies.
- How to refuse and its effect: if you do not want your information transferred abroad, you may contact customer support or delete your account. Because these transfers are necessary to provide the service, refusing may limit the related features (AI generation, voice interviews, etc.). Transfers for advertising (Meta) can be refused as described in Section 7 without limiting your use of the service.
9. Privacy Officer
- Name: 김혜은
- Email: business@getoffermate.com
- Affiliation: 별의별에이아이
10. Changes to This Privacy Policy
This policy may be revised when laws or policies change. Any changes will be announced in advance through in-service notices.
Contact: business@getoffermate.com ㅣ Business name: 별의별에이아이 ㅣ Business registration no.: 220-59-00709