Refund & Cancellation Policy

1. Withdrawal (Refund) Criteria

Pursuant to Article 17 of the Act on Consumer Protection in Electronic Commerce, etc., you may receive a 100% refund within 7 daysof the payment date if all of the following conditions are met.

• No more than 7 days have passed since the payment date
• You have never downloaded a PDF or Word file
• You have no history of generating an AI resume or cover letter

2. Grounds for Limiting Withdrawal

• You have generated a resume, cover letter, interview content, or the like at least once after payment
• You have downloaded a PDF or Word file at least once
• More than 7 days have passed since the payment date

* Because service use begins immediately upon completion of payment, you are deemed to have consented to this fact.

* However, these limitations do not apply where you were unable to use the Service properly for reasons attributable to the Company (service failure, error, etc.); in that case a refund is guaranteed under Section 6.

3. Refunds by Product

OfferMate has one paid product — token top-ups — and every purchase is a one-time payment. We do not sell auto-renewing subscription products, so no refunds arise from renewal or cancellation. If the 'within 7 days and unused' conditions are met, the withdrawal criteria in Section 1 (100% refund) take precedence.

Token top-up

• Within 7 days of top-up and no tokens used at all: full refund of the amount paid
• If some tokens have been used: used tokens are non-refundable, and only the remaining unused tokens are refunded at the per-token top-up rate.
• After 7 days from top-up: refunds are, in principle, restricted (purchased tokens remain valid for 3 months from the top-up date).

Expert 1:1 consulting

• Canceled at least 24 hours before the session starts: all deducted tokens are returned.
• Canceled within 24 hours of the session start: no return.
• After the session is completed: the service has been delivered, so returns are limited.
• If the session is not delivered for reasons attributable to the Company, such as the expert not attending: all deducted tokens are returned, and we will discuss assigning another expert if you wish.

* Refund amounts may differ slightly from the actual payout due to rounding. Within 7 days of payment and while unused, the Section 1 withdrawal criteria (100% refund) take precedence.

4. How to Request a Refund

1. Request a refund by email to customer support (business@getoffermate.com)
2. Subject: “Refund Request — [Order Number]”
3. Body: state the order number, payment date, and reason for the refund
4. We will review and notify you of the outcome within 3 business days

5. Refund Processing Time

After a refund is approved, the processing time in business days varies by payment method. Depending on card issuer and bank policies, the actual cancellation may be reflected 1–2 days later than the table indicates.

6. Guaranteed Refunds for Service Failures

• If the failure made the Service entirely unusable: full refund of the amount paid
• If the failure affected only some features: at your choice, either a refund of the amount corresponding to the unusable portion (based on the tokens deducted) or re-credit of the same number of tokens
• Refund requests are processed within 3 business days; payout timing follows the table in Section 5.

To confirm a failure or request a refund, contact customer support (business@getoffermate.com). If the Company becomes aware of a failure, we will verify it and advise you of a refund even without a request from you.